5

I have never worked with an auto repair company who has cared more about their customers and their customer service. Special thanks to the owner for making that one of your top priorities.

5

Nate Smith's Optimal Auto has always been very accommodating and willing to answer questions regarding maintenance and repairs needed on our vehicles. All personnel are very helpful, cordial and always friendly when questioned about any concerns I may have. My observation is that they make every customer feel special because of their helpful, solid advice and reasonable billing. I will continue referring them without reservation to anyone asking me about a reliable auto repair establishment.

5

Nate and his crew are our new "go to" auto care for our mini cooper "Betty". Thank you for explaining and suggesting what needed to be done and for keeping us posted along the way. Your services were much appreciated and we will be back. Mrs. Cindy Swanson

5

Excellent service and staff. They have been taking care of my BMW's and Volvo's for years. I highly recommend Nate Smith auto service to anyone who wants quality service and reliability.

5

I just moved to Santa Cruz and hadn't thought about looking for an auto care specialist until my Mini Cooper got a flat. I did Google search and read yelp reviews. I was relieved and more than pleasantly surprised. Meg and the other Service Advisers were very professional, and friendly. I very much appreciated the time, care, and attention to detail in answering my questions and concerns. They are more affordable than going to a BMW dealer. They are my NEW go-to automotive specialists. They go out of their way to do what they can for you. I especially love the fact that they are dog friendly there, too!!I already have referred many people to Nate Smith's Optimal Auto Care!!!Thanks Again, Sincerely, Janice Idler

5

The Staff at Nate Smith's Optimal Auto is very informed, talented, and I have nothing but praise for the quality of service on both my BMW and Volvo. I want to give a special note regarding safety recommendations that they informed me of. I need reliable and safe transportation and they have proven that with their excellent technical service and positive attitude. I give them 6 stars, 5 isn't enough.

5

Optimal Auto is awesome. Specifically, they are number one BMW enthusiasts, which is important because you don't own a BMW unless you are enthusiastic. It's a driving machine. Second, they know all the history and what can go wrong and how to fix it for the lowest effort and price possible, but they fix it right. They are patient. They explain everything. Nate, Meg, techs, shuttle driver, all just wonderful people. Michael took care of my 528i, did all the work we discussed, kept me posted, accelerated the job when he could between other work. Just awesome. We're bring our car back when it needs service and our 330i too, can't say enough about these guys. Full pro shop. Thanks, Nates!!!!!

5

Nate's is awesome. Fully dialed in our 2000 528i. Found all the things we needed to fix, did them affordably and accurately. Recommended future services. They care about BMW's like the customer does. it's an investment in a driving machine. They get it. They don't do extra work, but they'll tell you if something should be watched for the future and they tell you how to think about maintaining these fine cars. Wonderful. Nate's is my shop for our Beemers.Chris

5

Nate Smith has been doing service and repairs on on my BMW cars for almost 40 years now, starting with my first, a 1976 BMW 2002 that racked up over 500,000 mi. to my 1995 525i that has logged 310,000 miles. Nate is the hands on BMW Guru who you can trust. Nate's team of well trained expert technicians along with his helpful friendly staff has made it my only choice for BMW service and repair.

5

I have always found the owners and staff at Optimal Auto to be considerate, efficient and reliable. The work they do on my vehicle is of the highest quality.

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