5

I am from out of town with a busted expansion tank in my 2000 528i. I called first thing in the morning and was able to get my car by noon at a reasonable cost. Nate was very helpful and knowledgeable. Â Â I wished that I lived closer to Santa Cruz and could go back to him on a regular basis.

5

I've only taken my BMW here once (we just moved to Santa Cruz last month), but I'm already a loyal customer. Â It's a little out of my way to get here, esp. with the Hwy 1 traffic, but its worth the extra hassle. Â Excellent customer service, top-notch work quality, and amazingly reasonable prices.

5

Own a BMW? In Santa Cruz there is NO OTHER shop that will treat you and your car like the folks at Nate's.  I moved here from SD, CA a few years ago with my BMW needing some TLC - took it to a couple shops with devestating results, found Nate in the phone book called up and was shocked with the friendly person who answered the phone ... hadn't experienced that in the previous 12 phone calls to other shops.  Extremely knowledgable to nearly every maddening situation your Beamer can throw at ya, very accomodating, very helpful, very friendly.  I was never given a sticker-shock when paying as all diagnostic and repair cost changes (not that  there were that many) were always communicated to me in a timely manner with the revised monetary fees being accurate.  I took my BMW there for a span of nearly 4 years until I finally sold it (they can also assist with used auto sales & purchases!).  Wonderful shop, wonderful work, wonderful staff -on the level and fair.

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