5

Amazing Customer Service!!!

5

I’ve been going to Nate for years, ever since my cars warranty expired. *see note. (I have a 2003 BMW525i.) I plan to keep having my car serviced there as long as I can. They’re a well established business in the Santa Cruz area. I find them to be very honest & timely. The service is explained well & I’m told what will be on the horizon for my next service. Meg & Nate are just great, kind people. I wouldn’t think of taking my car anywhere else! *(Note: when my cars original warranty was up, I went to the dealer for the last service & they were trying to talk me into buying an extended warranty by saying that my next service out of warranty was going to be thousands of dollars. A friend referred me to Nate who told me the service would actually be a fraction of what the dealership was saying. I was sold on Nate, not an extended warranty!)

5

Nate’ Smith’s optimal outo care, provided me with a service in a very short notice. They were recommended from two other repairs chops. One in the Bay Area and one from Santa Barbara. I needed a pre-purchase inspection and they did more that I expected. I called them with less than 24 hours and they got the job done Thank you! Blake Kindig Service Manager. help me over the phone he was cordial professional and efficient. Thank very much! Cesar Urena

5

Nate’s is the best car repair place around. They are ALWAYS accommodating and friendly and feel more like family. If they can save you money they will and are very genuine people. I have been very loyal to them and now my children go to them. We are a family of BMW’s and trust them with all our cars plus their service is incomparable to anyone. They will come pick my car up from work and leave me a loner to get around. The service is Exceptional!!!

5

Excellent in all areas

5

Optimal Auto is one of the top leaders for servicing my BMW. They are trustworthy and stand behind the work done on my auto.

5

Thanks to Blake and all the staff at Nate Smith's! You were able to assist me on very short notice and in a timely and professional manner to evaluate my vehicle's problem with diagnostic expertise and prompt repair. The quality of work and extremely reasonable pricing was fantastic! Thank you all very much!

5

I have no hesitation recommending Nate Smith's Optimal Auto Care to anyone looking to have their car repaired or serviced. All 3 of the cars in my family get serviced and repaired here. These folks are honest and do a great job!

5

This shop is always great about guiding customers through which things to fix first (if multiple issues). I went in for one thing I wanted to address, but we ended up fixing something else, which was perfect. Honest and straight forward people. Highly recommend.

5

I've been taking my BMW's to Nate's for several years now, and have always had a good experience. They're are very fast, efficient, and professional. Meg is always so sweet, and nice to talk to, as well as Nate who has gone the extra mile for me several times. Five stars all the way, highly recommend!

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