Santa Cruz Auto Repair

Nate and Meg run a great shop with the best customer service I have had for my BMW's over the past 15 years or so. They will always accommodate all requests if possible. We always have a free loaner car when doing overnight repairs. Nate will stand by his work with honorable intentions, that makes me feel respected by him and his company. I would highly recommend his company for any person with BMW repair or diagnostic needs. He even found me a refurbished radio for my 7 series that ended up costing less than $600 instead of the factory replacement of well over $2000 and it has been working great since 4 years ago!

As usual, a wonderful experience getting my car serviced. Where else can you have complete confidence in the work done on your car, as well as getting to play with two amazing Border Collies?? Nate stayed late and took extra time with me to explain the diagnostic codes displayed by my car and what I should do about them. And finally, being able to drop my car in the morning and get a ride to/from work is the icing on the cake. Wonderful people, superb service and clear technical competence!

Quality service, convenient location, reasonable rates. Far superior to my former BMW dealer.

Everyone here is very nice and makes each customer feel important

Efficient, thorough, professional - I know I can trust Nate Smith’s for whatever needs attention on my 2005 BMW X3. Thank you for excellent work.

Everyone was so kind and went above and beyond to help me any way they could. I will be back for sure! Thank you!

I would not take my car anywhere else. Their service and support is so much better than any other place I have taken my car to. Their prices are also very reasonable. I highly recommend them.

I have finally found my Auto Care place! My first visit on Tuesday was the best customer service satisfaction I have received. From the initial phone call with Blake who found me a spot to have my car serviced as I was leaving town. Plus the continued first class service from him when I dropped it off to picking it up. Everybody was friendly and professional. I highly recommend Nate Smith's Optimal Auto Care they are the best!!

Our family has been going to Nate’s since 1999. Always a great experience, with talented and professional staff and mechanics. Nate and his staff always looks out for our best interest. We highly recommend this shop.

I have been using Optimal Auto for several years for my 2003 540i. The biggest reason I have kept this older high mileage car on the road is the security of having highly skilled people work on it when I need repairs at responsible prices. You get personal service from owners that are hands on and right there at the front counter that remember your name. Try em