Santa Cruz Auto Repair

1251 reviews
2335 Soquel Dr , Santa Cruz,CA 95065
Mon - Fri: 7:30 AM - 5:30 PM
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(831) 263-5198
5

Another job well done. Thanks for rolling with MINI not providing the correct part. It was worth the wait to do this the right way.

5

I want to thank the whole team at Nate Smith’s! I was hundreds of miles from home…. And the team was amazing keeping touch and making sure I would make it home safely! Sending them much appreciated and love❤️🙏🏼

5

Received a referral from another reputable mechanic that could not solve a complex issue with our Mini. They were able to quickly diagnose and solve the issue for about half the cost that I was expecting. Great communication throughout the process. I highly recommend.

5

Very knowledgeable and professional service for my BMW. Outstanding customer experience. Will return for additional services.

5

I am revising my review from earlier. Jeremy called me to let me know he'd re-examined my bill and noticed an error was made. Taking the time to call me and talk in person is something I've rarely encountered from most businesses. Thank you for that!

Hi Donna, thank you for sharing your experience and for the kind words about our team, especially Jeremy. We’re glad we were able to identify the issue quickly and that you felt well taken care of throughout the process. That said, we’re truly sorry to hear that the pricing left you feeling unsatisfied. We understand unexpected costs can be frustrating, especially when additional issues like rodent damage are involved. Your feedback is important to us and will help us continue to improve both our transparency and communication. If you’d like to talk more about your experience, we’d be happy to connect, please don’t hesitate to reach out. In the future if you ever need us, we’d love the opportunity to better serve you.

- Nate Smith's Optimal Auto Care
5

My experience with Nate smith's optimal auto care has been excellent. I found them efficient, knowledgeable and accomidaing, and was treated ith personal care. I highly recommend them and give them 5 stars!

Hi Sue, thank you for sharing your experience! We're so glad to hear the team at Nate Smith's Optimal Auto Care provided you with efficient, knowledgeable, and accommodating service. It means a lot to know you felt personally cared for. In the future if you ever need us, we’ll be here to help!

- Nate Smith's Optimal Auto Care
5

My car collector friend recommended Nate Smith's Optimal Auto Care, and I'm glad I took his advice. I brought in a 2007 BMW Z4 Coupe that had a stubborn issue. It always pulled to the right. Multiple shops including a dealership had tried to fix the issue, but Nate Smith's Optimal Auto Care was the one that finally solved the puzzle. Rather than throwing parts at the problem, they were able align the car taking into account of all the variables that could make a car pull to the right. In this case, it turned out to be tire pull, uneven cross camber and toe. The car now drives perfectly straight. I was a mechanical engineer by training, and I could not be happier with the result. Thank you Nate, Antonio, Jeremy, and Chris. -- Gary Liu

Thank you so much, Gary! We’re honored by your thoughtful words and grateful that your friend recommended us. Solving tough, persistent issues like your Z4’s pull is exactly the kind of challenge we love to take on. We truly appreciate your trust and are thrilled to hear the car is now driving perfectly straight. We’ll be sure to share your kind words with Nate, Antonio, Jeremy, and Chris. Looking forward to seeing you again in the future if you ever need us.

- Nate Smith's Optimal Auto Care
5

My car collector friend recommended Nate Smiths Optimal Auto Care, and Im glad I took his advice. I brought in a 2007 BMW Z4 Coupe that had a stubborn issue. It always pulled to the right. Multiple shops including a dealership had tried to fix the issue, but Nate Smiths Optimal Auto Care was the one that finally solve the puzzle. Rather than throwing parts at the problem, they were able align the car taking into account of all the variables that could make a car pull to the right. In this case, it turned out to be a combination of tire pull, uneven cross camber and toe. The car now drives perfectly straight. I was a mechanical engineer by training, and I could not be happier with the result. Thank you Nate, Antonio, Jeremy, and Chris. Gary Liu

5

Always good service at Nates for 20 years!! ENJOY your well earned retirement!! Will miss seeing Gordy!

Thank you, Dave, for your kind words. We expect the service will remain the same as everybody is keeping their jobs. Gordy will be disappointed to lose one of his jobs - keeping customers entertained. And Meg and I will miss our regular visits with so many of our long-term customers - you guys are like family!

- Nate Smith's Optimal Auto Care
5

They prepped my 1991 850 I for a cross country move and have always taken the best care of my Bmw

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Nate Smith's Optimal Auto Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Nate Smith's Optimal Auto Care (831) 476-1332 if you have any issues in accessing any area of our website.