Everyone was very knowledgeable and I felt that they did the work needed, not work that could wait until next time. The paperwork that I was given after my appointment was very through and told me everything they did, and recommend for next time. I have found my new mechanic shop for my "forever" car.
You and your crew always goes above and beyond to service your customer. I am happy to be back.
Bruce, thank you so much for the five star review!
Nate's shop keeps my x3 happy
Thank you so much for the positive review!
Nate and Mel have taken excellent care of my BMW Z4 for over ten years. The level of personal attention by all the staff makes the difference. The Aussie is very cute too!
Wonderful experience dealing with Nate's shop. A very pleasant and respectable local business. Thank You, Matt
Optimal Auto always has the highest level of integrity and work ethic when servicing my BMW.
I have been a customer since Nate was the service manager at Santa Cruz BMW, which doesn't exist anymore. That was in 1984 when I bought my very first BMW 320i. Nate is the most knowledgeable service technician I have ever met. His experience and honesty are unmatched in my experience. My son lives in San Mateo and brings his BMW 440 down to Santa Cruz after trying the expensive BMW service options in the north bay because he is confident that he receives the best service from Optimal Auto. If you have a BMW this is your shop.
Always a pleasure to do business with Nate Smith's Optimal Auto Care.
We've been going to Nate for many years for our BMW'S, and wouldn't think of going anywhere else. I trust their work, and the entire team are very knowledgeable.