Recently, I had to have my car towed to Nate's. An entirely unplanned event with an alternator. I called Nate and told him the circumstance that I was along side the road with a dead Audi and was having my car towed there. I was told, no problem. It was a Friday, and by the end of the day (a busy day for them) I was told the problem. They ordered the part and told me that the car would be ready Monday, mid-day. And to add a wonderful spice, they offered to come pick me up at my work. The work was done efficiently with a personal flare (I feel like the people there are like family). I couldn't be more satisfied. I will keep going to Nate's.