Santa Cruz Auto Repair

Taking my car in for an air conditioning problem was a seamless experience. The online appointment system was a definite plus, streamlining the process. The front desk support during check-in was not only efficient but also remarkably pleasant. The technician adeptly diagnosed a leak in the AC system and sought my approval for further testing. Despite being unable to pinpoint the exact source of the leak, they suggested monitoring the refrigerant levels over a few months. A complimentary inspection was an unexpected yet appreciated touch. Rigo, my contact throughout, exuded professionalism, knowledge, and a genuinely friendly demeanor. I highly recommend Nate Smith's Auto service center for their exemplary customer care and expertise.

I can’t say enough about how wonderful this group is. They always take the best care of me and my vehicle.

Went the extra mile in fixing my car.

[Nate's] was recommended to me by my trusted mechanic [Bobby's Pit Stop]. I have a VW GTI and my mechanic doesn't have the equipment to test. I had an emergency repair (pulley/belt) to my vehicle and they, [Nate's], were able to accommodate me once they determined they had parking available. Friendly staff, and quick service at reasonable pricing. I was also able to pick up my vehicle after hours, via locked gate and lockbox. Will return for future needs and do highly recommend.

Excellent personal and technical service.

Thank you for doing your best to locate the needed parts and repair as needed. Always keeping me informed is much appreciated.

This is the second time in a month that I had to have my Audi towed to Nate Smith’s. Both experiences were terrific. The first time, I needed a new battery for my 8-year old car. The second time, the car stopped running and was missing some essential bolts under the grill. I did not have to accompany the tow truck and the staff kept me up to date on all progress. Work was done expeditiously and expertly. And great customer service picking me up to get my car. Because both were emergency visits, I was not able to secure a loaner, but that was a minor inconvenience. Highly recommend!!

Excellent honest service always!

Finally I found a place that I can trust to get my car fixed. Rigo was absolutely great, he explained everything to me and took care of my car. I highly recommend Nate Smith's Optimal Auto Car, it's the place for me!