Great work Nate and Company. Before I even pulled into the shop I had Nate Smith on the phone helping me work through the logistics of an intermittent problem that we had discussed prior. The problem that historically had been happening every two weeks or so was happening right now!I arrived at the shop engine running roughly, left the car running, for fear that turning the car off and then restarting it would remedy the problem which had been the case in the past. Nate came out listen to the engine and wrote the repair order. He then notified his technician Mark who came off his job pulled the car he was working on out of the garage bay and then pulled mine in to see what he could find. Mark noticed me pacing behind the car anxiously and queried me with pertinent questions then listened intently to my answers. I know when people are listening and Nate and Mark both have and had excellent communication and listening skills which is an obvious imperative when working through these sometimes hard to trace intermittent problems. Mark not only found what I believe to be the culprit (loose ground from engine to chassy) within the matter of minutes, but also talked me through his thinking process along the way and for an analytical mind like mine this is/was a big deal. No, it's not ok to stand at the garage door and ask silly question while the tech works on your car, you can explain your observations and wait for the professional to come to you with questions if they may have them. You may pm me if you have additional questions about Nate Smith's shop, this was not my first positive experience at Optimal Auto. Sincerely -Aaron D.Update - One day later Nate called to check on the car and see if I had anything to report. We'll be back, hopefully a long time from now, but we'll be back ;),..thanks guys